Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Is UV light safe?


Safety was our main priority when creating our product. We have multiple safety features in effect so that the user’s chance to get exposed to UV light is extremely low. Our product is safe and effectively uses UV light to sainitize.




I think my handle is broken?


If you are experiencing any problems with the UVWAY handle please contact us at main@uvway.io or fill out our contact section on the website and send us a message. We will try our best to accommodate you in any issues you may be having.




When will my payment go through?


Any payments toward the UVWAY handle will be processed on Stripe payment platform. Please refer to their website for information on processing times. If you chose the option to lock in price now and pay later, you will be charged for the remainder before the product ships out. You will be notified by email prior to billing.




My payment didn’t go through?


If you faced any error while completing a purchase please make sure you used a valid credit card and double-check that you put in the write information or try another payment method. If you still face issues with a purchase please contact us at main@uvway.io or fill out our contact section on the website and send us a message. For more information, please refer to our terms and conditions.




Do you offer a warranty?


Yes, we offer a warranty for all purchasers. The product warranty lasts for one year and covers defects in material or workmanship. For more information, please refer to our terms and conditions.




Can I use the handle while it’s disinfecting?


Yes! However, the disinfecting cycle won’t start until it detects you are a safe away distance from the handle. Once it detects there is no one around, the handle will automatically start its cleaning cycle.




How do I know if my handle is working?


The UVWAY handle will automatically start its disinfecting cycle after it detects use (opening motion) and after sensing there is no one around. You will see the glow of the UV light appear within the handle during the cleaning cycle.




How long will the UVWAY handle last?


Our UVWAY handle is powered by AA batteries which will be able to conduct (or perform) over 8,000 cleaning cycles before replacement.




What is the refund policy?


We offer a thirty (30) day money-back guarantee on our product. If the UVWAY product does not perform in accordance with the product specifications and documentation, we will accept a return of the product and refund your payment, minus applicable fees for shipping and handling. For more information, please refer to our terms and conditions. If you would like to requst a refund please contact us at main@uvway.io or fill out our contact section on the website and send us a message.




What does it mean by a set of handles?


Each purchase comes with both sides of the door.





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