Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Is UV light safe?
Safety was our main priority when creating our product. We have multiple safety features in effect so that the user’s chance to get exposed to UV light is extremely low. Our product is safe and effectively uses UV light to sainitize.
I think my handle is broken?
When will my payment go through?
Any payments toward the UVWAY handle will be processed on Stripe payment platform. Please refer to their website for information on processing times.
My payment didn’t go through?
If you faced any error while completing a purchase please make sure you used a valid credit card and double-check that you put in the write information or try another payment method. If you still face issues with a purchase please contact us at firstname.lastname@example.org or fill out our contact section on the website and send us a message. For more information, please refer to our terms and conditions.
Do you offer a warranty?
Yes, we offer a warranty for all purchasers. The product warranty lasts for one year and covers defects in material or workmanship. For more information, please refer to our terms and conditions.
Can I use the handle while it’s disinfecting?
Yes! However, the disinfecting cycle won’t start until it detects you are a safe away distance from the handle. Once it detects there is no one around, the handle will automatically start its cleaning cycle.
How do I know if my handle is working?
The UVWAY handle will automatically start its disinfecting cycle after it detects use (opening motion) and after sensing there is no one around. You will see the glow of the UV light appear within the handle during the cleaning cycle.
How long will the UVWAY handle last?
Our UVWAY handle is powered by AA batteries which will be able to conduct (or perform) over 8,000 cleaning cycles before replacement.
What is the refund policy?
We offer a thirty (30) day money-back guarantee on our product. If the UVWAY product does not perform in accordance with the product specifications and documentation, we will accept a return of the product and refund your payment, minus applicable fees for shipping and handling. For more information, please refer to our terms and conditions.
What does it mean by a set of handles?
Each purchase comes with both sides of the door.